Return & Refund Policy
We want the process for handling return and refund questions to be straightforward and easy to understand.
Start with customer service
If you need to request a return, please contact us before sending an item back. Include the relevant order information and explain the reason for your request.
Wait for return instructions
Please do not send merchandise to a return address without first contacting us and receiving the applicable instructions.
Provide accurate details
When submitting a request, please provide accurate information about the order and the condition of the product.
Refund review
Refund requests are reviewed according to the circumstances of the order and the applicable return requirements. Approved refunds are handled through the relevant payment process.
Damaged or incorrect items
If an item arrives damaged, defective, or different from the item ordered, please contact us with the relevant order information and details of the issue.
Please contact our team first. Return arrangements can depend on the circumstances of the order.
Return & refund support
Email: service@zavqerom.com
Phone: +86 136 8959 2736
Hours: Monday–Friday, 10:00–17:00 (UTC-7)